Mark Baranov - Playing Russian Roulette With Call Transfer?

Transferring a call to a set number or a person in no condition to take that call, is like playing Russian roulette. If there is no one on the other end to take the call and it goes to voicemail, the whole purpose of having a receptionist service becomes moot. And if the recipient is simply not ready, it could mean the difference between making a lasting impression and killing any potential relationship.

Calls that need transferring, should follow this warm transfer protocol.

the receptionist obtains the details of the call,
places the caller on hold and contacts the nominated staff member.
if the receptionist is able to make contact and the staff member is ready, the information of the call given and if permitted,
the call is then transferred.
otherwise the receptionists comes back to the caller and advises that the staff member will return their call shortly.
OfficeEarth 24/7 receptionist services ensure the last point of call for your clients is a real person, not voicemail or a recipient who cannot or should not answer that call.

For More Information About Mark Baranov:

https://www.linkedin.com/pub/dir/Mark/Baranov
https://www.crunchbase.com/person/mark-baranov
https://www.wattpad.com/story/122514153-mark-baranov-dreaming
https://www.youtube.com/playlist?list=PLipFXxk4S0pFgJ2bqFMyOEJ3AqpbOk8VZ
https://www.dailymotion.com/markbaranov
https://twitter.com/MarkBaranov
http://www.markbaranov.com.au/
http://www.baranov.com.au/

How to Avoid Repetitive Questions and Save time/money

You know what your company does, who the staff members are and where you are going, but do your clients?

Do you find yourself answering the same question over and over? As well as looking at your online content, which probably isn't clear enough, you should look for a global solution and put your band-aids away.

Create a business FAQ and monitor and update it periodically. You will find it encourages business development and archives best practice mentality. Then make sure to share that with the rest of your receptionist team at OfficeEarth.

Adding and expanding your company FAQ, means providing valuable information to receptionists, to answer your callers enquiries, resulting in a better experience for the caller.

Empower the receptionists and makes them a credible extension of your team, instead of message takers who know nothing about your business and what you do. Save time and money by not having to return calls to callers, who could have their enquiries satisfied by the receptionists. Notification provided with email and portal message about every call, so you're in control.

Learn More:

https://www.crunchbase.com/person/mark-baranov
https://www.wattpad.com/story/122514153-mark-baranov-dreaming
https://www.youtube.com/playlist?list=PLipFXxk4S0pFgJ2bqFMyOEJ3AqpbOk8VZ
https://www.dailymotion.com/markbaranov

https://twitter.com/MarkBaranov
http://www.baranov.com.au/
http://www.markbaranov.com.au/

Mark Baranov - Work From Home Like a Boss; Like Your Own Boss

If you're like most people, there's something that you don't like about your job. Many employees are unhappy because traditional employment is not set up to benefit the employee, but to benefit the employer.

           At OfficeEarth, we don't believe in that old-fashioned and soul-crushing structure. We don't want our receptionists to dread the office politics, or groan as they sit through bottle-necked traffic during their morning commute, and no one should be taking your lunch out of the refrigerator but you. We believe in a better way, one that provides a work-life balance and flexibility. We believe in an employer/employee relationship that is mutually beneficial to both parties.

           Here are just a few of the benefits of OfficeEarth, that you won't find at your standard desk job.

No Commute. OfficeEarth virtual receptionist (VRs) only commute is to their computer. They can work from home or any other quiet working environment where they can use a headset and answer phone calls.

Set Your Own Hours. Vacations and time off to do the things that matter most are important so with OfficeEarth there's no pleading with the boss to approve your time off or haranguing coworkers to cover your shifts. Your life isn't at the mercy of a schedule you didn't write. You schedule work around your life and not the other way around.

You Can Work as Little or as Much as You Want. This is a position that can be full-time or part-time. You can make it your main source of income, or you can use it to supplement your full-time job. We like to think that our VR positions make a great side hustle.

           A VR position with OfficeEarth is a great fit for stay-at-home parents, busy college students, or anyone that might have trouble commuting to a traditional job. An OfficeEarth VR can earn money from the comfort of their homes, answering phone calls for some of the most reputable brands.

           Interested yet? We hope that you are! We are actively looking for enthusiastic and friendly individuals, who want to work a flexible schedule from home. To get started, all you need is a computer and a headset. Then just head over to callcentre.officeearth.com and you can join our constantly expanding virtual call centre. So, what do you say? Are you ready to ditch that dead-end part-time job yet? We think you should. You're a much better boss for yourself than the knucklehead who currently manages you. We also think that pot-plants make the best coworkers. Just saying.

For More Information:
https://www.dailymotion.com/markbaranov

https://www.pinterest.com/baranovmark/ https://plus.google.com/u/0/106039594272909955970 http://www.baranov.com.au/ http://www.markbaranov.com.au/

Mere survival is, Failure

The graveyard is full of stories of individual survival and yet they all have the same conclusion, they’re lying there in neat rows.

When analyzing a recently deceased body, forensics can tell you a lot of details surrounding the fact, they may even provide specific reasons for it, but the information does not change the facts on the ground, the person is dead.

What has this got to do with the title, I hear you ask.

Good question.

The answer is remarkably simple. Survival without achieving growth and change is a waste of time.

You’re better off not surviving.

You're better off hitting rock bottom sooner than dragging out the inevitable, whilst hanging on to things and people who are not real. Who were illusions of friends or significant others'.

I speak from experience.

I speak from deep pain and frustration, mainly at myself, for having the lack of clarity to see people for who they truly were, instead of whom I wanted them to be and placing value on things that did not matter.

Thankfully, I now speak from a transcended place, where I acknowledge my arrogance and ego that drove me to pursue business and relationships without regard to the cost, whether financial or spiritual.

I was low and I didn’t even know it.

Then I hit the wall.

Very reluctantly.

I resisted the embrace of failure.

I prolonged the process and delayed my ultimate redemption.

I thank GOD for helping me fail, so spectacularly that I had no choice but to rethink everything.

I had to learn to let go of the ego that was holding me back, the preconceived notions of life's meaning to admit that I didn't know and to question where I needed to be.

What I have learned is that most of us, and I was no different, don’t know how to phrase our questions.

Most of us, don’t know what we want, let alone what we need. We stumble through life, imitating our parents or role models to some degree without asking the WHY!

What am I doing here?

What brings me joy?

Who’s on first and What’s on second?

The answers to these questions are different for each of us and ultimately not as important as the actual questions themselves. You see, it's in the process of questioning yourself and validating each answer with real life experiences, that we are able to mould who we are from the lump of clay that we were. #WoWeReallyAre

For more Information:

https://www.crunchbase.com/person/mark-baranov
https://www.linkedin.com/in/mark-baranov-1221971b
https://twitter.com/MarkBaranov
http://www.markbaranov.com.au/
http://www.baranov.com.au/